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SOC Services
How We Protect You & Your Customers’ Data
Cyber criminals never sleep. Neither do we. Here’s how our team protects your business day and night.
We supercharge your threat detection and defense
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Strengthen your security posture and prevent attacks
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Detect and disrupt threats in near-real time
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Empower defenders and streamline security operations
We build a unified approach to defend against threats
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Email
Email protection that maximizes user productivity and reduces total cost of ownership.
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Endpoints
Security that works across platforms—from iOS and Android to Linux and macOS to Windows and enterprise IoT devices.
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Identities
Protect all identities with native security controls, threat detection, and remediation.
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Cloud Apps
Get full visibility of your SaaS app landscape and protect your apps.
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Workloads
Protect your multicloud, hybrid, and on-premises workloads.
We stop attacks and coordinate response across digital assets
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Rapid response with XDR-prioritized incidents
- Individual alerts are correlated into single incidents to uncover the entire kill chain
- Unified investigation and response experience across multiple domains
- Multi-platform support for endpoints, identities, and thousands of 3rd party apps
- Near real-time custom detections for a faster response to custom queries
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Disrupt advanced attacks at machine speed
- Identifies ransomware and other attack scenarios, as well as assets controlled by the attacker
- Automatically isolates infected devices and suspends compromised accounts
- Reduces the overall cost of an attack by stopping lateral movement
- Leaves the SOC team in full control of investigating and remediating
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Unify security and identity access management
- Secure adaptive access helps prevent identity attacks before they happen
- Combines information from all identity sources into a single view, in context.
- Prevents identity attacks before they happen with secure Conditional Access policies from Microsoft Entra ID
Case Studies
How We’ve Helped Others Overcome Their IT Challenges
SysArc’s SOC Team Enhances Security for Pharmaceutical Manufacturer
In this case study, you will learn about how we helped a leading pharmaceutical manufacturing company with 2,300 endpoints and CMMC regulatory requirements facing challenges in detecting and responding to modern cyber threats.
From Our Blog:
Read our latest publications on Managed IT Services and Cybersecurity
All DoD Contractors Should Be CMMC Ready Before Q1 2025. Here’s Why & How to Prepare
As we recently reported, The Department of Defense (DoD) has outlined its four (4) phase approach for the inclusion of Cybersecurity Maturity Model Certification (CMMC) Program requirements in solicitations and contracts.
The first phase, which is expected to begin in the 1st quarter of 2025, will require all companies who engage with the DoD to include their CMMC Level 1 or Level 2 Self-Assessments. The DoD also states that they reserve the right to enforce these requirements before this date and/or require companies to complete a CMMC Level 2 Certification Assessment instead of a Self-Assessment. The Certification Assessment is an assessment conducted by CMMC enforcement officials themselves.
The bottomline is that companies will need to have completed an assessment, either by themselves or by a certified third-party, like SysArc, by Q1 of 2025 in order to be considered for contract awards.
Why You Should Act Now
Because the CMMC assessment and readiness process can take 12 to 18 months (depending on system complexity) to complete, it is crucial that DoD contractors act as soon as possible if they have not already started the process. Companies who have already prepared may have a significant competitive advantage in the contract award process.
How to Prepare
There are two routes companies can take to prepare:
- Use In-House Resources: Companies with internal IT resources may be able to complete the CMMC Self Assessment themselves. The DoD has provided both CMMC Level 1 and Level 2 Self Assessment Guides that can aid in the process. Those can be found here.
- Hire a CMMC RPO: For those companies who lack the time and resources, a CMMC Registered Provider Organization (RPO), like SysArc, can perform a readiness assessment or a mock assessment for you and guide you through the process of preparing for all phases of the CMMC rollout. If this option sounds best for your organization, request a consultation here.
How We Can Help
As a CMMC RPO, SysArc has helped over 1,500 DoD contractors navigate the complexities of CMMC since 2017. We can conduct a CMMC readiness assessment or mock assessment and develop a roadmap for you to achieve CMMC certification so you can continue to do business with the DoD without delay. Our years of experience in supporting DoD contractor IT systems has made us a leader in the space, able to offer CMMC preparation faster and for less cost than other options on the market. Request a free consultation here.
2024 CMMC Update: DoD Outlines 4 Phase Approach to Implement CMMC
The Department of Defense (DoD) has outlined its four (4) phase approach for the inclusion of Cybersecurity Maturity Model Certification (CMMC) Program requirements in solicitations and contracts. The first phase is expected to begin in the 1st quarter of 2025, after The Office of Information and Regulatory Affairs (OIRA) approval, and conclude with the fourth phase expected around September 2027.
Please note: These dates reflect our expectations based on the information provided by the DoD. Therefore, these dates may change. We will update our site as soon as new information becomes available.
Phase Timeline:
- Phase 1 (1st quarter of 2025): Begins on the effective date of the CMMC revision to DFARS 252.204–7021
- Phase 2: Begins six months following the start date of Phase 1
- Phase 3: Begins one calendar year following the start date of Phase 2.
- Phase 4: Full Implementation. Begins one calendar year following the start date of Phase 3.
Each Phase In Detail:
Phase 1 (1st Quarter of 2025):
The DoD plans to incorporate either CMMC Level 1 Self-Assessment or CMMC Level 2 Self-Assessment as a prerequisite for contract award in all relevant DoD solicitations and contracts. Additionally, DoD reserves the right, at its discretion, to include CMMC Level 1 Self-Assessment or CMMC Level 2 Self-Assessment as a condition for exercising an option period on contracts awarded before the effective date. Furthermore, DoD may choose, at its discretion, to replace CMMC Level 2 Self-Assessment with CMMC Level 2 Certification Assessment in applicable DoD solicitations and contracts.
Phase 2 (6 Months After Start of Phase 1):
In addition to the Phase 1 requirements, the DoD plans to incorporate CMMC Level 2 Certification Assessment for all relevant DoD solicitations and contracts, making it a prerequisite for contract award. DoD retains the discretion to defer the inclusion of CMMC Level 2 Certification Assessment to an option period instead of making it a condition for contract award. Moreover, DoD may, at its discretion, introduce CMMC Level 3 Certification Assessment for applicable DoD solicitations and contracts.
Phase 3 (1 Year After Start of Phase 2):
Building upon Phase 1 and 2 prerequisites, the Department of Defense (DoD) aims to mandate CMMC Level 2 Certification Assessment for all relevant DoD solicitations and contracts, both as a requirement for contract award and for the exercise of an option period on contracts awarded before the effective date. Additionally, DoD plans to enforce CMMC Level 3 Certification Assessment for all applicable DoD solicitations and contracts as a prerequisite for contract award. However, DoD reserves the right, at its discretion, to postpone the inclusion of CMMC Level 3 Certification Assessment to an option period rather than making it a condition for contract award.
Phase 4 (1 Year After Start of Phase 3):
This phase is full implementation. As such, the DoD will incorporate CMMC Program requirements into all relevant DoD solicitations and contracts, encompassing option periods for contracts awarded before the commencement of Phase 4.
Get a CMMC Readiness Assessment and Prepare Today
Many DoD contractors lack the resources to conduct their own assessment to effectively prepare for CMMC. That’s why many choose to outsource the task to a qualified CMMC consultant like SysArc. We can conduct a CMMC readiness assessment or mock assessment and develop a roadmap for you to achieve CMMC certification so you can continue to do business with the DoD. SysArc has helped over 1,500 DoD contractors navigate the complexities of CMMC and would love to help you. Request a free consultation here.
How to Select the Best MSP for Your Business
More than just help desk support, managed IT service providers (MSPs) can be the difference between constant growth and stagnant development for your business. With a full range of IT services from data security to cloud hosting, MSPs can deliver the kind of reliable support critical for success in a tech-driven world.
Choosing the right managed IT service provider for your company is an important decision and one that shouldn’t be taken lightly. However, with countless MSPs out there, how can you choose the best?
We’ll dive into the nuances of MSPs and why companies like SysArc stand out, especially in the realm of high-end cybersecurity.
What Is a Managed IT Service Provider?
A managed IT service provider, or MSP, is an external organization that remotely manages a customer’s IT infrastructure and/or end-user systems on a proactive basis, typically under a subscription model. These providers are entrusted with the task of ensuring that an organization’s IT functions run smoothly, efficiently, and securely.
How an MSP Helps Organizations Operate
Here’s how a workday might look differently after partnering with the right IT provider. Before partnering with a managed IT service provider, you might experience frequent challenges like
- Slow internet speeds,
- Server issues delaying critical communications,
- Video conferencing glitches, and
- Unexpected software downtimes.
Cybersecurity threats like malware from seemingly harmless emails could jeopardize company data. Evenings might be spent troubleshooting IT issues or dealing with after-hours IT emergencies.
After bringing an MSP on board, these challenges are proactively addressed. Emails are sent seamlessly, video conferences run without hitches, software tools are always up-to-date and available, and potential cybersecurity threats are flagged and isolated before they can pose any danger.
Instead of reacting to problems, the focus shifts to growth and core business tasks. Businesses can offload their IT infrastructure to expert hands.
What Services Do They Offer?
What can you expect from managed IT service providers? MSPs deliver a wide array of IT solutions designed to give your business the technology solutions it needs. These services are scalable, which means businesses can select offerings that best suit their current needs and scale up or down based on future requirements.
Although this list isn’t comprehensive, it should give you a good idea of the many services you can access from managed IT service providers:
- Cloud Computing: Cloud storage, data migration to the cloud, and Software-as-a-Service (SaaS)
- Digital and Network Security: Firewalls, malware protection, antivirus software, DDoS protection
- Data Backup Solutions: Online backup services for files and databases
- Network Monitoring Tools: Proactive monitoring of network performance
- Proactive Maintenance: Proactive system and application maintenance, patch management, software updates
- 24/7 Service Desk Support: Helpdesk support with expert technicians available round the clock
- Disaster Recovery Planning: Design and implementation of a strategy to help your business recover from any unforeseen IT disasters such as system failures, data breaches, or natural disasters
- IT Consulting Services: Strategic advice on implementing new technologies, improving IT infrastructure, and optimizing IT operations for better efficiency and productivity.
- Remote Work Solutions: Provide tools and services to enable your remote employees to work effectively and securely. Includes VPNs, remote desktop services, and secure collaboration tools
- Compliance Solutions: Compliance with standards like CMMC, DFARS, NIST frameworks, and more
Does Your Business Need an MSP?
If you’re on the fence about whether your organization actually needs an MSP, consider the following questions:
- Are your employees frustrated with their technology?
- Are you spending time troubleshooting technology issues?
- Are you tired of constantly fighting fires with reactive IT solutions?
- Do you want data that is secure and complies with all relevant standards?
- Are you looking for cost savings and efficiency gains without sacrificing performance?
If your answer is “yes” to any of these questions, then an MSP can provide the help you need. Managed IT service providers are designed to use their expertise to make your job easier. Just like business owners outsource their marketing or accounting, managed IT can offer essential technical capabilities that internal IT teams may lack.
How Can You Find the Right Managed IT Service Provider for Your Business?
Choosing the right MSP goes beyond just finding a vendor; it’s about building a partnership. Here are qualities the right provider should have:
1. Prioritize Quick Response Time and Constant Communication
Technology issues can arise at any moment, and timely response is essential. The best MSPs prioritize communication, are transparent, and take swift action.
2. Understand Your Industry’s Compliance Requirements
Particularly for industries that have stringent regulatory requirements, ensuring IT compliance is vital. SysArc, for instance, is a leading provider of DFAR and CMMC compliance solutions and caters specifically to the DoD supply chain.
3. Prioritize the Best Innovative Solutions for Your Industry
Go for MSPs who stay on top of technological advancements and can offer cutting-edge solutions tailored for your industry, such as automation, productivity tools, security solutions, and more.
4. Customer-Centric Approach
While focusing on your technology is the primary role of managed IT service providers, it’s equally essential to emphasize a customer-centric approach. A customer-centric approach means putting your business’s unique needs and goals at the forefront of every decision and solution.
5. Customizable, Flexible Solutions
As your business evolves, so will your IT requirements. MSPs should offer solutions that can adapt to these changes.
6. Professionals Who Are the Top Talent
The MSP should have clear standards for their employees that are expressed through company values. You’ll know quickly whether the company has an established culture or is just stringing things along as they go.
7. Provide the Latest, Most Comprehensive Solutions
Beyond just keeping the lights on, a top-notch MSP will actively search for ways to improve and fortify your IT infrastructure.
SysArc as Your Trusted Managed Service Provider
Since 2004, our clients have trusted us to provide comprehensive managed IT services. We are a leading provider of enterprise-level managed IT solutions, and we work with businesses across multiple industries to ensure top-notch performance.
As a leader in regulated industries like Aerospace & Defense, Financial Services and Critical Infrastructure, we understand the complexities of safeguarding data and keeping systems updated. Our team of certified professionals specializes in planning, designing, building, and managing systems that empower business owners to maximize their productivity.
With us as your partner, you can rest assured that your IT systems are secure and reliable. Schedule a free consultation to learn more about how SysArc can revolutionize the way you manage your IT services!
Why Every Business Needs a Cybersecurity Plan
With the rising threat of cybercrime, cybersecurity is not a luxury; it’s a necessity. Every business, regardless of size or industry, should prioritize developing a comprehensive cybersecurity plan. While creating such a plan takes effort and time, it’s a critical investment in protecting your company’s digital assets.
Whether you’re an e-commerce business or a DoD contractor, you need to be prepared with a plan. Here’s why.
What Is Cybersecurity Planning?
A cybersecurity plan outlines the measures a business will take to protect its digital assets from cyber threats. Key components of an effective cybersecurity plan include:
- Robust risk assessments
- Clear protocols for responding to breaches
- Ongoing training programs for staff
The primary objectives are to shield sensitive data, maintain operational continuity, and comply with legal and regulatory mandates.
Evolving Cyber Threats That Put Your Business at Risk
The world of cyber threats is dynamic, with new dangers emerging daily. Daily might sound like an exaggeration but with the rise in Artificial Intelligence and Machine Learning, even people who are not adept at technology can now create malicious code.
And those who do have a hacking background will use AI to create more efficient attacks, such as through voice cloning or CAPTCHA-breaking.
Classic cyberattacks still reign supreme: ransomware, phishing schemes, and distributed denial-of-service (DDoS) attacks. By leveraging these methods, cybercriminals can access your system, steal valuable data, and hold it for ransom.
High-profile cyberattacks, such as the WannaCry ransomware attack in 2017 or the Colonial Pipeline in 2021, have crippled major organizations and caused significant financial and reputational damage. While these cases happened to larger businesses, small businesses are not immune to similar threats.
4 Reasons Why Your Business Needs a Cybersecurity Plan
In an increasingly digitized world, the importance of a solid cybersecurity plan cannot be understated. Here are top four reasons why your business cannot afford to overlook this critical aspect.
1. Protection of Sensitive Data
In an era where data is akin to currency, safeguarding sensitive information has become paramount. For businesses, this means putting rigorous measures in place to protect both customer and employee information.
These details, often ranging from personal identification numbers to financial data, can be lucrative targets for cybercriminals. Without robust cybersecurity measures, businesses expose themselves to data breaches, where this sensitive information can be leaked or stolen.
Such breaches don’t just lead to potential financial losses but also legal implications, especially when mandatory data protection regulations are involved.
2. Continuity of Operations
Cyber incidents, regardless of their scale, can cripple a company’s day-to-day operations. Whether it’s an invasive malware that’s disrupting system functions or a ransomware attack locking out essential files, the impacts are significant.
For example, 60% of small businesses that experience a data breach permanently shut down after only 6 months of the occurrence.
Businesses must have a cybersecurity plan that focuses on mitigating these impacts. This means not just countering the threat but ensuring that the business can continue its operations with minimal disruption.
By emphasizing business continuity, companies can minimize the potential downtime and associated revenue loss from cyber incidents.
3. Legal and Regulatory Compliance
The digital age has brought with it a slew of data protection and privacy laws that businesses must follow. Among these are the Cybersecurity Maturity Model Certification (CMMC) and the Defense Federal Acquisition Regulation Supplement (DFARS).
These regulations set out clear guidelines for companies, especially those working with the Department of Defense, to ensure the security of their data. Navigating these laws isn’t just about adherence; it’s about understanding the potential legal consequences of non-compliance.
Penalties can range from hefty fines to a loss of business contracts, which makes it essential for companies to integrate these compliance measures into their cybersecurity plans.
4. Reputation and Trust Preservation
In a connected world, reputation is everything. Once a business suffers a cyber breach, restoring its reputation becomes an uphill battle, one that is very easy to lose. Customers, stakeholders, and partners want to be assured that their data is in safe hands.
A single incident can erode years of trust and loyalty built with these groups. Therefore, having a strong cybersecurity plan isn’t just about prevention but also about preserving the integrity and trustworthiness of the business.
Companies that prioritize security not only safeguard their operations but also ensure that they remain reputable and trusted entities in their respective industries.
6 Elements of an Effective Cybersecurity Plan
If your business lacks a cybersecurity plan, you can get started now. Creating an effective cybersecurity plan involves incorporating various elements that cover all aspects of your business’s digital operations.
Here are six crucial components your plan should feature to ensure comprehensive protection against cyber threats.
1. Risk Assessment and Vulnerability Management
Risk assessment is the process of identifying and analyzing potential security threats to provide businesses with a clear understanding of their exposure.
Vulnerability management complements this by pinpointing weaknesses in systems that could be exploited. Together, they form the frontline defense that enables organizations to preemptively address and mitigate risks before they escalate into major issues.
2. Strong Access Controls and Authentication
Robust access controls ensure that only authorized individuals can access critical business data to safeguard it from potential internal and external threats. Coupled with advanced authentication measures, like multi-factor authentication, businesses can add multiple layers of protection, making unauthorized access exponentially more challenging.
3. Regular Security Training and Awareness
The human element is often the weakest link in cybersecurity. Through consistent security training and awareness programs, businesses can equip their staff with the knowledge and tools to recognize and avoid cyber threats. Businesses can turn employees into fighters against cybercrime.
4. Incident Response and Recovery Procedures
Even with the best precautions, incidents can occur. Having a well-defined response and recovery procedure ensures that businesses can act swiftly during a cyber incident, which can minimize damage and restore normal operations. These procedures, when tested and refined regularly, provide a blueprint for action during crises.
5. Data Backup and Disaster Recovery Plans
Data is invaluable in today’s business landscape. By ensuring that data is regularly backed up and having a disaster recovery plan in place, businesses can restore operations swiftly after data loss events, be it from cyberattacks, system failures, or natural disasters.
6. Partnering with a Managed Service Provider
Managed Service Providers (MSPs) bring expertise and resources that many businesses may lack in-house. By partnering with an MSP, organizations can leverage specialized knowledge, tools, and strategies tailored to their needs. MSPs provide a comprehensive and up-to-date cybersecurity posture.
With a proven track record of delivering top-tier security solutions, SysArc ensures businesses, especially those collaborating with the DoD, are not only compliant but thoroughly protected. Leveraging SysArc’s expertise means accessing the latest in security technologies and methodologies, tailored specifically for your business needs.
SysArc Gives Mid-Size Businesses Access to Enterprise-Level Security
Mid-Size businesses often face the challenge of limited budgets for advanced cybersecurity technology. However, typical MSPs are limited in what they can provide when it comes to cybersecurity. Fortunately, at SysArc, we specialize in cybersecurity and offer the latest security solutions at prices mid-size businesses can afford.
With a history of protecting their DoD clients using top-tier security measures, we are the trusted partner you need. And with services like a Virtual Chief Information Security Officer (vCISO service), SOC Services, vulnerability scans, and more, we provide a comprehensive end-to-end security solution.
Are you ready to fortify your business’s defenses? Schedule a free consultation with us today and invest in a secure future.
Is Your IT Service Provider Actually Protecting Your Business?
In a time defined by the surge in cyber threats and the digitalization of businesses, the role of an IT service provider is paramount. These entities don’t merely manage your IT infrastructure; they’re also the protective shield guarding your business against cyber adversaries. But how do you know whether your service provider is genuinely defending your interests?
Although many IT providers position themselves as security experts, the truth is that not all of them are truly qualified to provide comprehensive security solutions. Because no two businesses have identical IT needs, it’s important to do some research and find an experienced IT service provider who can help you protect your business from cyber threats.
This resource includes everything you need to find out if your current IT service provider is truly offering your business the protection it needs.
Warning Signs Your IT Service Provider Might Not Be Protecting Your Business
Are there indicators that your business’s digital security isn’t in the best possible hands? These red flags are vital to look out for as you interact with your IT service provider.
Lack of Communication
Effective communication is the backbone of a strong partnership, especially when it comes to IT security. When there’s inadequate reporting on security incidents, businesses are left in the dark unaware of potential vulnerabilities or breaches.
Furthermore, limited transparency in a provider’s security practices can create a wall of mistrust. If your IT service provider isn’t openly sharing information about the measures they’re taking, or if they’re omitting details about potential threats, it could indicate a lack of comprehensive security oversight or worse, an attempt to hide shortcomings.
Outdated Technology and Practices
The cyber realm evolves at an unprecedented rate, and, with it, the threats that businesses face. An IT service provider that fails to adopt modern security solutions is leaving your business exposed to a myriad of contemporary threats.
Additionally, reliance on obsolete or unsupported software is not just a sign of complacency but a glaring red flag. Such software often lacks the security patches needed to counteract newer threats and makes them vulnerable entry points for cyber attackers.
Insufficient Backup and Recovery Plans
Data is often termed the “new oil” for businesses. Hence, its protection, backup, and recovery are crucial. If your IT service provider lacks a comprehensive data backup and disaster recovery strategy, the potential fallout from data loss or breaches becomes astronomical.
And it’s not just about having backup systems; it’s also about testing them. Inadequate testing of these systems could mean they malfunction when you need them most. A robust backup system is only as good as its latest successful test.
Reactive Instead of Proactive Approach
In the world of IT security, prevention is always better than cure. Service providers that address security issues only after they arise are perpetually playing catch-up. This reactive approach leaves businesses vulnerable to the initial onslaught of attacks.
Moreover, the absence of a well-defined incident response plan signifies a lack of preparedness. Such a plan is vital in guiding the immediate actions post a security breach. With an incident response plan in place, your business could minimize damage and experience a swift return to normal operations.
The 4 Signs of an Effective IT Service Provider
Let’s delve into the four major indicators that signify an effective IT service provider. These characteristics will guide you in assessing whether your current provider is sufficiently safeguarding your business.
1. A Proactive Approach to Security
An effective IT service provider doesn’t merely react to threats; they actively anticipate and prepare for them. A proactive security strategy entails constantly updating security measures to counteract new and evolving threats.
This requires an ongoing commitment to research, learning about potential vulnerabilities in the infrastructure, and putting measures in place even before a threat materializes.
By staying one step ahead, these providers ensure that your business’s digital assets are shielded from potential breaches to ensure business continuity and safeguard sensitive data.
2. Robust Data Encryption
In the digital age, data is invaluable, and its protection is paramount. An effective IT service provider will prioritize the use of advanced encryption protocols. This not only encompasses encrypting data when it’s in transit (being sent or received over the internet) but also when it’s at rest (stored on servers or databases).
Implementing data encryption ensures that even if malicious entities were to gain access to the data, decoding it would be an insurmountable challenge. This two-pronged encryption strategy guarantees the protection of sensitive customer information and critical company data that adds an essential layer of security.
3. Comprehensive Network Monitoring
Continual vigilance is the key to cybersecurity. An efficient IT service provider employs comprehensive network monitoring tools and techniques.
This means that the network is under constant surveillance and scans for any anomalies or suspicious activities. With real-time monitoring and advanced threat detection systems, any irregularities are quickly identified, assessed, and acted upon.
This rapid response capability can often mean the difference between a minor IT hiccup and a major data breach. The immediate identification and mitigation of potential threats ensure business operations remain uninterrupted and secure.
4. Employee Training and Awareness
Despite advancements in technology, human error remains one of the most common vulnerabilities exploited in cyberattacks—90% of cyberattacks can be traced to human errors. Recognizing this, top-tier IT service providers prioritize ongoing cybersecurity training for all staff members.
Such training sessions keep employees updated on the latest threats, the potential consequences of breaches, and best practices to avoid them. An informed team, well-versed in the nuances of cybersecurity, is an invaluable asset in the fight against cyber threats and fortifying your business’s digital defenses.
What Do You Risk with Inadequate IT Security?
Inadequate IT security can pose severe risks to your business—from financial losses and damaged reputation to regulatory penalties and loss of customer trust. Understanding these risks can underscore the importance of partnering with a competent IT service provider who prioritizes your business’s digital safety.
You Face Paying for the Cost of Cybercrime
From cryptocrime to ransomware, the impact of cyberattacks can be crippling. IBM calculated the average cost of a data breach (including lost business, detection and escalation, notification, and post-breach response) to be $4.45 million USD in 2023.
The cybercrime market is expected to grow 15% year over year for the next three years, meaning the $4.45 million figure will keep climbing.
You Face Paying for Reputational Damage
Paying for cybercrime is crippling, but there is nothing more devastating than losing the trust of your customers. According to Kaspersky, “The average cost of brand damage caused by a single incident was approximately $8,000 for small and medium-sized businesses, and $200,000 for enterprises.”
A data breach can have long-term implications for a business’s brand equity.
You Face Loss of Revenue or Paying Fines for Breaches in Compliance Regulations
In some cases, companies may be liable for non-compliance with data privacy regulations such as the following:
- DFARS
- CMMC 2.0
- FISMA
- GDPR
- CCPA
- HIPAA
Many of these compliance regulatory bodies provide guidelines and recommendations for helping businesses avoid data breaches. Your IT service provider should be familiar with varying regulations and create plans to help you meet compliance regulations.
You Need to Invest in Security Measures to Secure Your Business
In today’s digital age, IT security is no longer optional but an integral part of any successful business strategy. By entrusting the right IT service provider with your company’s cyber defenses, you are taking a step in the right direction to protect your digital assets and secure the future of your business.
Take These Steps to Ensure Your IT Service Provider Is Protecting Your Business
Now that you know what you should expect from your IT partner, what can you do about it? These four steps can help you open conversations with your current provider and improve the service they offer.
However, remember that they might not have the tools and capacities that you need. In that case, it’s best to switch providers with the right credentials.
1. Open Communication and Regular Updates
Consistent communication is vital. Ensure your IT service provider actively keeps you in the loop with regular updates.
2. Request for Security Documentation
Documentation provides proof of your provider’s security measures. Always request this to verify their claims and gauge the robustness of their security framework.
3. Evaluation of Security Measures
A regular review of the security protocols in place is essential. Regularly evaluate the provider’s security measures to ensure that they’re up-to-date and aligned with current cyber threats and compliance regulations.
4. Collaboration for Incident Response Planning
Proactive planning is key. Collaborate with your provider to develop a clear, actionable plan for any security incidents for swift and efficient responses to potential breaches.
Are You Looking for a Comprehensive Security Provider? Trust SysArc
While many general MSPs offer a baseline of security, they often lack the high-end, advanced solutions that specialized firms like SysArc provide. SysArc, for instance, has pioneered the implementation of cybersecurity requirements for our DoD contractor clients since 2017 when DFARS first became law.
This means that when you partner with SysArc, you’re equipping your small business with the enterprise-grade security that larger corporations invest heavily in. For a robust defense against cyber threats, book a free consultation with SysArc today.
Your business deserves to be protected against threats.
Managed IT Services
Benefits of our Managed IT Service
Information technology is an integral part of running a business in today’s world. Email, file sharing and internet access are no longer luxuries – they’re necessities. But what happens if your server crashes, a ransomware attack happens, or your computer starts to lag or your email goes down? You can’t predict or avoid the inevitable IT issues, but you can think ahead and have a strong support system in place to minimize the risks and inefficiencies.
Ready to overcome your IT challenges?
SysArc Managed IT Services provide clients with customized managed IT solutions. Our unique process for aligning our best practices with your business needs has made us one of the nation’s most trusted IT services and cybersecurity partners for companies throughout United States.
With SysArc AlignIT Managed Service, you’ll experience significant improvements in:
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Application functionality
Making sure your company has access to the right functionality is essential. We ensure your systems and applications are working as they should be and provide education and training to your staff on how to properly use them.
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End-user productivity
The biggest cost to most companies is manpower. Our unique process can increase your productivity by 10-15% each month by reducing reactive support requests and optimizing the performance of your technology.
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System performance
Slow computers are not something your workforce should have to live with. We monitor and optimize your internet speeds, critical applications, desktop performance, network traffic and more so your team can focus on day-to-day tasks.
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Security
Serious cyber security threats are a scary reality, no matter the size of your company. We have certified experts and tools working 24/7 to protect your data (and your company) from these unwanted threats.
Do you need the highest level of cybersecurity available and/or have strict compliance regulations to follow? Consider our Managed Security Services.
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Cost Savings
In addition to the costs savings of outsourced help, we save you even more money through the productivity gains you get with our unique process. We also look for ways to reduce capital costs by helping you properly plan for (and manage) IT costs as part of your overall budget.
Our Process – What Makes Us Different
Because each organization’s needs will vary based on a myriad of factors, there is no one-size fits all approach to implementing our managed IT into each organization. However, here’s a brief overview of the process our team follows to become your valued IT partner that will solve your immediate IT problems and provide a clear roadmap for maximizing operational efficiency.
Are you a good fit for SysArc’s Managed IT Services?
Step 1 – Onboarding: Our onboarding process is based on 17 years of experience bringing on new customers with a focus on getting our team up to speed quickly, yet effectively, so that we can provide the best support experience possible to your staff. Most of our customers will have a dedicated IT Manager (VCIO) and a dedicated Sr. Network Administrator (NetAdmin) that will be very involved in the onboarding process to ensure a smooth transition of services. Our Operations Manager and/or Project Manager will also be involved in overseeing the onboarding project.
Step 2 – Service Desk is Open for Business: The service desk is your staff’s first place to go to request technical support. We have an excellent set of people, processes and tools to handle your requests as quickly, professionally and courteously as we can. We staff the service desk with Level 2 engineers that can handle most desktop, server and network requests on the first call so that your staff can get back to work ASAP.
Step 3 – NOC Services – Ongoing Proactive Maintenance is Operational: Network Operations Center (NOC) services are an important, but often overlooked, function of running an effective network. The NOC team is in charge of keeping the network equipment, data and applications patched, updated, backed-up and monitored on a daily, weekly and monthly basis.
Step 4 – Technology Alignment – Best Practices Reviewed and Updated: One of our unique value propositions is our ability to optimize your network to significantly reduce the amount of service requests your staff makes in order to increase their overall productivity. We do this by implementing a set of best practices (ITIL on steroids) that we have developed over our 17 years of experience.
Step 5 – Guidance and Strategy – Advanced Business Planning for the Future: We help our customers plan for the future by providing IT Management services that bridge the gap between technical and business needs to be adequately updated and prepared for whatever direction the business needs to go in.
Step 6 – Backup & DR (BDR) Service – Disasters Happen, So Let’s Be Prepared: A robust and reliable backup and disaster recovery (BDR) solution is a critical component to reducing risk around data security, uptime and critical assets. This is the last line of defense when everything else goes wrong so we must get this service right and continuously verify that it’s right.
Step 7 – New Computer Setup – First Impressions are Critical: We know from experience how important it is for a new staff member joining your company to have a positive impression on how they will be supported and many times it’s having a computer that is setup and working properly on day one. This is especially challenging for Government Contractors that have fluctuations of staff coming and going at times. With that in mind, we created a separate team and process to focus on providing your staff with a premium experience to get productive quickly, which is why we charge a small fee for each computer setup we provide.
Step 8 – Out of Scope Projects – Stuff Gets Old and Needs to be Replaced: We have a separate team solely focused on working with our customers to upgrade pieces of the network or completely refresh your network from the ground up. We learned early on that the team that performs the daily operations can have input on these projects but does not have the time to focus on ops and projects so we built a separate team of highly skilled SME’sto design, build and deploy the solutions our customers need to handle the growth they may be experiencing. Projects are generally defined as anything “new” that the customer decides to implement based on either our recommendation or their request.
Do you need the highest level of cybersecurity available and/or have strict compliance regulations to follow? Consider our Managed Security Services.
Case Studies
How We’ve Helped Others Overcome Their IT Challenges
How We Saved a DoD Contractor Over $150,000 During Their GCC High Migration
In this case study, you will learn about our complex Microsoft GCC High Migration for a mid-size defense contractor and how we saved this contractor over $150,000 in the process.
DFARS Compliance & CMMC Preparation for Mid-Sized Environmental Organization
SysArc’s specialized assistance helped this environmental organization get up to speed with CMMC and then remain constantly at the forefront of security through our managed security services.
From Our Blog:
Read our latest publications on Managed IT Services and Cybersecurity
Final CMMC Rules Expected in June 2023
According to a Washington Technology article, the White House’s Office of Information and Regulatory Affairs’s (OIRA) agenda says that the Department of Defense (DoD) expects to release its final proposed rules on CMMC in June 2023. Since these rules will be open to the public for comment, we will likely see CMMC operational in 2024.
With that said, the time to prepare is now.
How to Get Prepared:
The following options are available for DIB suppliers:
- Meet requirements in-house: DoD contractors or suppliers who have the resources and IT staff available can meet the appropriate CMMC level of cybersecurity in-house. Internal IT departments can use the “Self Assessment Handbook – NIST Handbook 162” provided by the National Institute of Standards and Technology (NIST). This handbook was created by NIST with the intention of assisting U.S. DoD contractors who provide products and services for the Department of Defense. Unfortunately, this handbook only covers NIST SP 800-171 Rev. 1 and there is currently not a Self Assessment Handbook for NIST SP 800-171 Rev. 2. NIST has also made available a System Security Plan (SSP) template, and a template — two required documents for compliance.
- Get assistance from a CMMC RPO: If the contractor does not have the in-house expertise to meet the requirements of NIST SP 800-171, DoD contractors have the option of working with a third-party CMMC consultant, like SysArc, who offers CMMC compliance services. There are many qualified and experienced Managed Security Service Providers (MSSP) in the U.S. who specialize in compliance services and monitored cyber security for DoD contractors who need to implement NIST cybersecurity controls. A qualified MSSP will be able to perform this assessment and perform any remediation work necessary to pass a CMMC Audit. Look for MSSPs who have obtained CMMC RPO status AND have qualified and experienced CMMC experts on staff. An updated list of verified RPOs by the CMMC Accreditation Body can be found here.
For more information on SysArc’s solutions for CMMC compliance, consider requesting a consultation here. Our team is happy to learn about your business and walk you through our process and associated costs to prepare for CMMC.
‘Father’ of CMMC, Robert Metzger, Urges DoD Contractors to Not Wait on Final Rule
In a recent interview between Robert Metzger and GovExec360 president Troy Schneider, Metzger urged DoD contractors to not wait for a final rule to come out on CMMC to start meeting compliance requirements — a stance that SysArc has taken for the last several years.
Metzger is considered to be the ‘father’ of the Cybersecurity Maturity Model Certification (CMMC) due to the fact that he co-authored the “Deliver Uncompromised”, a report from Mitre, a nonprofit research firm behind many of the principles of CMMC.
When asked about the date he would expect CMMC requirements to show up in contracts, Metzger said, “It doesn’t really matter. The smart move is to protect yourself. Now. Not because you have to comply but because you want your enterprise to stay in business. Don’t let yourself think that it matters what day you happen to get a request for information or request for proposals that requires an assessment. Be secure beforehand for the sake of your employees, your lenders, your clients, your customers, your investors. And then also your regulator.”
Many DoD contractors say they find CMMC to be too difficult, expensive, and complex to implement. This sentiment has led many contractors to shy away from implementing the very important requirements. In response to this, Metzger said, “We cannot decide that security is unimportant for small businesses. We cannot give them a waiver. But we must facilitate a means by which small businesses can accomplish security economically. That takes us away from on premise measures and towards external service providers. But we haven’t yet established a means by which a smaller company can look at a managed service provider, a managed security as a service provider, or some other external resource and say — “If I do my part and they do their part, then I’m going to accomplish some percentage of the CMMC requirements. We need that.”
What many small and mid-size businesses might not be aware of is that the market has been rapidly developing solutions for businesses to meet requirements already for the last several years. SysArc, for example, has been at the forefront of implementing cybersecurity requirements for our DoD contractor customers since 2017 when DFARS first became law. Since then we’ve been able to refine our offerings and considerably reduce the time and expense required to secure contractor information systems and get them properly prepared for CMMC — whenever the final rule is made.
For more information on SysArc’s economical solutions for CMMC compliance, consider requesting a consultation here. Our team is happy to learn about your business and walk you through our process and associated costs to prepare for CMMC.